FAQ's

Do I need a doctor's referral?

Nope! Just come on in! Physiotherapists are first contact, primary health care professionals that have the privilege to diagnose and treat a wide variety of conditions. Physiotherapists are trained to recognize signs of serious health conditions and will recommend a doctors visit when necessary. Some benefits providers may ask for a doctors referral to be reimbursed, so you may want to check with your provider. However this is becoming less and less common as the benefits of physiotherapy are getting recognized way more these days.

What should I expect for my first visit?

The first visit typically takes 45-60 minutes. Your physical therapist will begin by asking questions related to your injury, as well as questions about your general health and activities. Your physical therapist will then perform a bio-mechanical assessment of your injury to determine specifically what is causing your pain and how it can be resolved. Once that is completed, your physical therapist will take the time to make sure you understand the nature of your injury, and suggest a treatment plan to meet your goals. If desired, treatment can then begin and is included as part of the first visit.

What should I bring for my first appointment?

Please bring proper identification, as well as your Alberta Health Services card. If you would like us to direct bill for your treatment, please also bring your extended health care plan information. Please bring comfortable clothing and clean indoor shoes.

Is physical therapy covered by my extended health care benefits?

Most extended benefits do cover physical therapy, however everyone’s plan is different. Contact your extended health care plan directly to determine your physical therapy coverage.

What should I do if I was injured at work?
  • Step 1: Report the injury to your employer
  • Step 2: Report the injury to WCB (employers are required to report your injury to WCB as well)
  • Step 3: Come for a physical therapy assessment as soon as possible.  Your physiotherapist will assess the nature and extent of your injury and provide a report to WCB within 48 hours.  You do not need a claim number to attend an assessment
  • Step 4: Provided the worker, employer, and physio have submitted the injury report forms to WCB, a decision on your claim is typically made within a few business days.  You can continue to attend physiotherapy for your work-related injury, however if your claim is not approved by WCB, you will be responsible for covering the costs of care
What should I do if I was in a car accident?

In Alberta, if you are involved in a motor vehicle accident (MVA), regardless of who was at fault, you are entitled to benefits.  The benefits you receive are based on the extent of your injuries.

 

  • Step 1:  Complete an AB-1 form that details the nature of the accident and submit it to your car insurance company as soon as you can.
  • Step 2:  See a physiotherapist within 10 business days of the accident.  Your physiotherapist will diagnose your injuries in accordance with the Diagnostic Treatment “Protocols” The majority of MVA injuries qualify for 10-21 treatments within 90 days of the accident. These can be billed directly to your car insurance company.

 

In some circumstances, you may not qualify for protocol treatments that are billed directly to your car insurance company. If this is the case, costs for care are billed to your extended health care plan first.  Any portion of treatment that is not covered by your extended health care plan can then be submitted to your car insurance company for reimbursement.

 

The staff at Boost will be happy to guide you through the billing process so you can spend more time getting better and less time figuring out this whole process.

Will my visit be covered by Alberta Health Care?

Unfortunately Alberta Health Services has not issued new contracts to physiotherapy clinics since 2011 and no new contracts will be offered until at least September 2019.

This means that we do not receive any funding from Alberta Health Services at this time.

Physiotherapy consumes an exceptionally small portion of the total health care budget, and funding continues to be cut despite the benefits that we can provide to the community in both faster recoveries and injury prevention.

Please contact your local MLA to advocate for more physiotherapy funding if you also feel that this would be beneficial to your community.